Terms of Use

Effective date: 29 October 2026. Operator: Imagery Bros (https://imagerybros.com). Contact: support@imagerybros.com. A real person replies.

1. Using the service

Imagery Bros lets you generate images from templates, text and, for compatible templates, your own photos, on the website and, once it is available in the App Store, in the iPhone and iPad app. You must be at least 13 years old, or have a parent or guardian's permission where required. You are responsible for your account and your use of it.

2. Credits and purchases

• Generation uses credits. The credit cost is shown before each generation. A Quick try costs 1 credit, a Portrait 3, a Print 5, a Large print 10 and Finest detail 12 credits, unless the service shows otherwise.
• New accounts may receive free credits, as shown when you sign up.
• Credit packs are one-time purchases of consumable credits. Website payments open in the next few days, and the free credits that new accounts receive work now. You can buy them on the website, paid by card, Apple Pay or Google Pay and processed by Stripe under its own terms, or, once it is available, in the iPhone and iPad app, processed by Apple through the App Store.
• Credits from a website purchase are delivered to your account immediately. Credits belong to your account, not to a device or a store, so credits bought on the website can be used in the iPhone app, and the other way round, when you are signed in to the same account.
• Purchased credits do not expire.
• Credits have no cash value and are not transferable. Purchases are refundable only as set out in section 3, or as the law requires.
• If a generation fails technically or is blocked, the credits reserved for it are released.

Free previews and single portraits. Where the website offers it, you can make a free preview of a portrait. A preview is a smaller copy with a visible watermark, and the number of free previews per day is limited. To download the full-size file without the watermark, you buy that portrait at the price shown before you pay, use a portrait from your membership, or use credits. The file is delivered as soon as the payment succeeds.

Membership. A membership is a monthly subscription that includes the number of portraits shown before you join, at the price shown before you join. It renews automatically every month at that price until you cancel. You can cancel at any time from Account (Manage or cancel), through our payment processor, Stripe. After you cancel, the membership stays active until the end of the month you have paid for and you are not charged again. Portraits you do not use in a month do not carry over to the next month. A change to a plan's price applies to new members.

3. Refunds

Website purchases. If something goes wrong with a purchase, email support@imagerybros.com and we will help. Unused credits from a website purchase can be refunded within 14 days of the purchase. If you have already used some of the credits in a pack, we refund the unused part. Credits you have already used are not refundable, except where the law requires it. A refund goes back to the payment method you used, and we remove the refunded credits from your balance.

App Store purchases. Purchases made in the iPhone and iPad app are handled by Apple under Apple's refund process (reportaproblem.apple.com). If Apple refunds a pack, we remove up to that pack's credits from your balance.

Single portraits and memberships. A single portrait is delivered as soon as you pay, so it cannot be refunded once it has downloaded, except where the law requires it or the file is faulty. If a membership month was charged by mistake, email us within 14 days and we will refund that month if none of its portraits were used.

Disputes. If a payment is reversed or disputed with your bank or card issuer, we remove what it paid for: the credits it bought, a single portrait (which goes back to a watermarked preview), or the portraits left in that membership month.

If you live in the EU or the UK. You normally have 14 days to withdraw from an online purchase. Credits are digital content that we deliver to your account immediately after you pay. By buying a credit pack you ask us to deliver it immediately, and you acknowledge that your 14-day right of withdrawal ends for credits once they have been used, for a single portrait once its file has downloaded, and for a membership month once one of its portraits has been used. Until then, unused credits can be refunded within 14 days as described above. This does not affect your legal rights if the service is faulty or not as described.

4. Your content and your rights

You keep the rights you have in your inputs. You must have the right to upload any photo and to use any text you submit, and you must have the consent of people shown in photos. As between you and us, you own the images generated from your inputs to the extent the law allows, and you may use them, including commercially, subject to these Terms and the rights of others. AI outputs may not be protectable in some places, and similar outputs may be generated for other users. You grant us the license needed to host, process and send your content to AI providers to provide the service.

5. Acceptable use

Do not use the service to: create sexual content involving minors or any sexual exploitation; create non-consensual intimate imagery; impersonate real people harmfully or deceive others; infringe others' rights; create hateful, violent or illegal content; attempt face swapping or public-figure impersonation; bypass moderation, rate limits or payment; reverse engineer or abuse the service or providers. We may refuse, block or remove content and suspend accounts.

6. AI limitations

Outputs are generated by AI and can be inaccurate, inconsistent or unexpected. Resemblance to a person, product, text or logo is not guaranteed, and results can vary between attempts. Do not rely on outputs for decisions that require accuracy.

7. Reporting content

You can report a result from the result itself, on the website or in the app (unsafe or offensive, unexpected identity change, poor quality, rights concern, other). We review reports and may restrict content. Rights holders: contact support@imagerybros.com.

8. Account deletion

You can delete your account on the website (Account) or in the iPhone app (Profile). Deletion stops future jobs, schedules deletion of your content, and deletes your customer record at our payment processor, Stripe, subject to the retention in the Privacy Policy. Unused credits cannot be restored after deletion.

9. Service changes and availability

We may change or discontinue features, templates and AI providers. We do not guarantee uninterrupted service.

10. Disclaimers and liability

The service is provided "as is" and "as available", without warranties of any kind to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of data, profits or content, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits any right or liability that cannot be limited by law, including your mandatory consumer rights.

11. Applicable law and contact

These Terms do not affect your mandatory consumer rights under the law where you live. Contact: support@imagerybros.com. Apple is not responsible for the iPhone and iPad app or its support, and Stripe is not responsible for the service or its support.