Support

Most answers are below. If not, write to us and a real person will reply.

A result styles wrong

• Fix one detail: open the result and choose Change something. The cost shows before you create.
• Generation failed: credits reserved for a failed generation come back automatically.
• Something unsafe or offensive: open the result, choose More, then Report a problem. We review reports.

Refunds

Website payments open in the next few days. Your 3 free credits work now. The refund terms below apply once you can buy a pack on the website.

Bought on the website: if something goes wrong, email us. Unused credits from a website purchase can be refunded within 14 days of purchase, to the card or wallet you paid with. Credits you have already used are not refundable, except where the law requires it. The full wording is in the Terms.

Bought in the iPhone app: Apple handles refunds. Request one at reportaproblem.apple.com. If Apple refunds a pack, we remove up to that pack's credits from your balance.

Delete your account

1. On the website, open Account, then More, then Delete my account. In the iPhone app, open Profile and choose Delete account.
2. Confirm. You will be asked once more before anything is deleted.

This stops any portraits in progress. Your account and portraits are deleted (see the Privacy Policy for retention). We also delete your customer record at our payment processor, Stripe. If you used Sign in with Apple, we revoke the app's access to your Apple ID. Unused credits can't be restored after deletion.

Can't sign in? Email us from the address on your account and we'll handle it for you.

Photo tips

• One clear subject, sharp and well lit.
• Portraits: face the camera, no heavy filters, nothing covering the face.
• Pets: shoot at eye level with the whole head in frame.
• Products: the whole item on a plain background.
• Only upload photos you have the right to use, with permission from anyone in them.

AI results vary from one attempt to the next, and resemblance may vary.

Language

Imagery Bros is available in English and Arabic. On the website, use the language link in the page header. In the iPhone app, change it in Profile → Language.

Restore purchases

The iPhone app is coming soon. This part is for when you use it. Credits belong to your Imagery Bros account, not to one device, so on the website you only need to sign in to see them. To see them on a new iPhone or iPad:

1. Sign in with the same account you used to buy them (Apple or email).
2. Open Profile → Credits and tap Restore purchases (the button is also on the Get more credits screen).
3. Your balance updates in a few seconds.

Still missing a purchase? Email us with the purchase date and the order ID from Apple's receipt email.